Policies & Ordering


 

Ordering

To schedule our catering services, please call the catering office at (615) 32-CATER or 2-2837 on-campus. You may also e-mail Christi Clarkson, Program Coordinator, at christi.g.clarkson@vanderbilt.edu.

 

Event Extras

Vanderbilt Catering & Evebts is happy to help with all your event planning needs. We can provide linens, florals, décor, and much more. Be sure to ask about the extra services that you may need.

 

Sustainability

We buy local and organic produce utilizing over 50 local vendors. Our sustainability coordinator sources corn based plastic cups, compostable paper cups, and recycled content box lunch materials. Our catered events offer department owned china service.

 

Payment Policy

Account and center numbers (on-campus) or a credit card number are required to schedule and confirm catering services.

 

Delivery

All our prices include high quality disposable plates, cutlery, napkins, and cups. Delivery fee also includes setup and clean up of your event with all food served on china platters with black table drape on food and beverage tables.

 

Guest Count Policy

We require a guaranteed guest count 7 business days prior to the event. If a guarantee is not provided, your last estimate becomes your guarantee. After providing a guarantee, guest counts cannot decrease. Minor increases can be accommodated on a case-by-case basis.

 

Food Removal Policy

Due to the regulations of the Health Department, as well as catering industry standards, any food not consumed at the event may not be removed except by Vanderbilt Catering & Events.

Inclement Weather Policy

When inclement weather impacts the normal operation of our delivery service, Vanderbilt University Catering and Events will make every attempt to safely provide services for our guests. During these challenging weather incidents, it is necessary for us to assess the safety of our delivery team and our staff, while giving the utmost consideration to our catering guest’s orders.

Inclement weather conditions constitute any conditions which create unsafe or hazardous driving conditions. These conditions may include, but are not limited to snow, ice, flooding, road closures and poor visibility. Indicators of these unsafe conditions could include Vanderbilt University and community closures, weather alerts, news warnings, and public safety alerts.

Cancellation policy in the event of inclement weather:

  • If you need to cancel your event due to inclement weather, cancellation fees will be waived as long as a group representative contacts our office at least 10 hours prior to the scheduled start time.

 

  • Vanderbilt Catering and Events will exercise the right to cancel events if it is deemed unsafe for service staff to travel before, during and/or after the event. This call will be made on a case by case basis as needed. We will notify you via email and/or phone of delays and cancellations due to weather related events. If Vanderbilt University closes for inclement weather, Vanderbilt University Catering and Events will cancel all events scheduled for the day.